Pentanet Tech Support Diagnostics
This tool collects network diagnostic information to help our support team troubleshoot your connection issues. It's safe, transparent, and you control exactly what data gets shared.
Download the diagnostic tool
How it works
1
Download the tool
Click the download button for your operating system below.
2
Run the executable
No installation needed — just double-click the downloaded file to launch.
3
Paste your reference (optional)
If support gave you a reference code, paste it in when prompted.
4
Review and submit
See exactly what data was collected. Uncheck anything you don't want to share, then submit.
5
Share your code with support
You'll receive a three-word code (like lettuce-alpaca-russia). Share it with our support team.